There are many places that sell things, but I have never encountered one like Obadiah’s Woodstoves. They have the best customer service I have encountered in a long time. I had been looking through woodstoves online and in catalogs. After much research, I decided I wanted the Vermont Bun Baker. Of course, I wanted the best price, too; and that is what brought me to Obadiah’s Woodstoves. They had the lowest price, from what I could find online.
I called them because I had several questions regarding the Vermont Bun Baker. I was pleased to find when I called, that I was able to speak to a live person, instead of a recording that you get so many times now days. After getting my first set of questions answered, we decided we would purchase our Vermont Bun Baker through Obadiah’s. I called back with a new set of questions in regards to payment and delivery of the unit. I again spoke with a live person, who was very helpful and returned my call with all the answers to my questions. Once this call was over and I had order and delivery confirmation I thought my interaction with Obadiah’s would be over.
When our woodstove arrived, we had a broken piece of soapstone. We noted this on the paperwork we had to sign upon delivery. I called Obadiah’s in regards to the broken soapstone. They asked me to take pictures and send them via email to verify the broken piece. I was happy to do this. I received a prompt reply to my email, stating that another piece was being shipped out.
During the next several months that passed, we had more questions, in regards to the operation of the woodstove. I emailed Obadiah’s many times, always getting a prompt reply. It seemed that no matter what my question was or how many questions I had, they were always willing to go out of their way to make sure I understood what to do or how to fix my problem. For example, during one conversation it was discovered, by what I was saying, that our telescopic stove pipe was professionally installed upside down. This was verified by sending lots of pictures through email. Obadiah’s told me what I needed to do in order to correct the problem. My husband and I were able to reinstall the telescopic flue pipe correctly with the information we acquired from Obadiah’s.
Obadiah’s has some of the best customer service I have seen in a long time. I would recommend Obadiah’s to anyone who wants to not only get a good deal on a stove, but also have someone there to talk you through any problems or questions you may have.
– Wrangler Jane.